FREQUENTLY ASKED QUESTIONS
Yes — every product on Shobta.com is the exact item shown, sourced directly from the manufacturer or authorized distributor. We don't sell clones, refurbished units, or "look-alike" tools. All product photos are of the actual SKU you'll receive, and key specs (size, voltage, model number, included accessories) are listed on each product page. If you'd like to verify authenticity before ordering, we can share the Certificate of Authenticity on request — just call or WhatsApp our tool specialists.
Your invoice is sent to your registered email immediately after order confirmation, and a printed copy is included inside the package on delivery. You can also view and download all your past receipts anytime from the My Account → Track Your Order section. For bulk and wholesale buyers, we issue VAT-compliant invoices on request — contact our team if you need a specific billing format for your company or project tender.
Shobta backs every order with a 7-Day Replacement Guarantee. If your tool arrives damaged, defective, or doesn't match the listed specifications, contact us within 7 days of delivery via phone (+880 1796333299), WhatsApp, or email (info@shobta.com) with your order number and a short video or photo showing the issue. Once verified, we'll arrange a free pickup from your location anywhere in Bangladesh and ship a replacement — or issue a full refund if the item is unavailable. Please keep the original packaging, manuals, and accessories intact to qualify.
In most cases, yes. Out-of-stock items are typically replenished within 7–15 working days, depending on the brand and whether the unit ships from local inventory or is imported on order. Click the "Notify Me" button on any out-of-stock product page and we'll email or SMS you the moment it's back. For urgent project requirements — especially bulk orders for construction sites or factories — talk to a tool specialist; we can often source priority stock directly from the manufacturer or recommend an equivalent model that's available now.
We deliver nationwide across Bangladesh — all 64 districts. Standard delivery to Dhaka takes 1–2 working days; outside Dhaka, expect 2–3 working days for most areas. Heavy equipment (industrial vacuums, ride-on mowers, jackhammers) may take an extra day depending on the courier and your district. Same-day delivery is available within Dhaka city for orders placed before 12 PM. For wholesale and bulk site deliveries to construction projects or factories, we arrange dedicated transport — contact our team for a custom quote.