Last updated: 12 July 2026

Shobta (“Shobta”, “we”, “us”, or “our”) operates the website https://shobta.com (the “Site”), an online store supplying power tools, hand tools, hardware, industrial equipment, laboratory and safety products across Bangladesh.

This Privacy Policy explains what personal information we collect when you visit or make a purchase from the Site, how we use it, who we share it with, and what rights you have. By using the Site, you agree to the practices described here.

1. Information We Collect

1.1 Information you give us

  • Account information — name, email address, phone number, and password when you register an account or log in.
  • Order and delivery information — billing name, shipping address, delivery instructions, phone number, and email address when you place an order.
  • Payment information — the payment method you choose (for example bKash, Nagad, card, bank transfer, or cash on delivery) and the transaction or reference number. We do not store your full card number, PIN, OTP, or mobile wallet password on our servers. Card and mobile wallet payments are processed by our payment partners.
  • Communications — messages, questions, product enquiries, bulk/wholesale requests, return or warranty claims, and any information you send us by contact form, email, phone, WhatsApp, or social media.
  • Optional activity — items you add to your wishlist, products you compare, product reviews, and any newsletter subscription.

1.2 Information collected automatically

When you browse the Site, we automatically collect:

  • IP address, browser type and version, device type, operating system, and screen resolution
  • Pages viewed, products viewed, time spent, and the site or link that referred you
  • Cookies and similar technologies (see Section 5)

We collect this to keep your cart and login session working, to secure the Site, and to understand how customers use it.

1.3 Information from third parties

We may receive limited information from payment gateways (confirming whether a payment succeeded), courier partners (delivery status), and analytics or advertising platforms.

2. How We Use Your Information

We use your information to:

  • Process, confirm, pack, and deliver your orders
  • Verify payments and detect fraudulent or abusive transactions
  • Let you track your order and manage your account
  • Handle returns, refunds, exchanges, and warranty claims
  • Respond to your enquiries and provide customer support
  • Send order updates and transactional messages by SMS, email, WhatsApp, or phone call
  • Send offers, new product announcements, and promotions where you have opted in (you can unsubscribe at any time)
  • Improve our product range, website performance, and customer experience
  • Comply with legal, tax, and accounting obligations in Bangladesh

3. Legal Basis for Processing

We process your personal data where it is:

  • Necessary to perform a contract with you (fulfilling your order)
  • Based on your consent (marketing messages, non-essential cookies)
  • Necessary for our legitimate interests (fraud prevention, site security, service improvement)
  • Required by law (tax records, responding to lawful requests from authorities)

4. How We Share Your Information

We do not sell or rent your personal information.

We share it only with:

  • Delivery and courier partners — your name, address, and phone number, so your order can be delivered anywhere in Bangladesh.
  • Payment providers — including mobile financial services (such as bKash and Nagad), banks, and card processors, to complete your payment. They handle your payment credentials under their own privacy policies.
  • Service providers — hosting, website maintenance, email/SMS delivery, and analytics providers acting on our behalf under confidentiality obligations.
  • Legal and regulatory authorities — where disclosure is required by applicable law, a court order, or to protect our rights, property, or the safety of others.
  • A successor entity — if Shobta is involved in a merger, acquisition, or sale of assets, your information may transfer as part of that transaction.

5. Cookies and Tracking

The Site uses cookies and similar technologies to:

  • Keep you signed in and remember items in your shopping cart, wishlist, and compare list
  • Remember your preferences
  • Measure traffic and understand how visitors use the Site
  • Show relevant advertising on third-party platforms (where enabled)

Most browsers let you block or delete cookies through their settings. Note that if you disable essential cookies, the cart, checkout, and login functions may not work correctly.

6. Data Retention

We keep your personal information only as long as necessary:

  • Order, invoice, and payment records — retained as long as required for accounting, tax, and warranty purposes under Bangladeshi law.
  • Account information — retained while your account is active. If you ask us to delete your account, we will remove your profile but may retain order records where the law requires it.
  • Marketing contact details — until you unsubscribe.
  • Enquiries and support messages — normally retained for a reasonable period after your issue is resolved.

7. Data Security

We take reasonable technical and organisational measures to protect your information, including HTTPS/SSL encryption on the Site, restricted internal access to customer data, and reliance on established payment providers rather than storing payment credentials ourselves.

However, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk. Please keep your account password confidential and notify us immediately if you suspect unauthorised access to your account.

8. Your Rights and Choices

You may:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information (you can update most details in your account dashboard)
  • Request deletion of your account and personal data, subject to our legal record-keeping obligations
  • Opt out of marketing by using the unsubscribe link in our emails, replying STOP to SMS, or contacting us directly
  • Object to or restrict certain processing of your data

To exercise any of these rights, contact us using the details in Section 12. We may ask you to verify your identity before acting on your request, and we aim to respond within 30 days.

9. Third-Party Links and Social Media

The Site links to third-party platforms, including our pages on Facebook, Instagram, YouTube, and TikTok, and may link to manufacturer or brand websites. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before sharing information with them.

10. Children’s Privacy

The Site is intended for adults and business customers. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The revised policy will be posted on this page with a new “Last updated” date. Significant changes may also be announced on the Site. Continued use of the Site after an update means you accept the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us:

Shobta Puraton Panchodona, Ati Bazar, Keraniganj, Dhaka, Bangladesh Phone: +880 1796-333299 Email: Shobta.com@gmail.com Website: https://shobta.com

13. Governing Law

This Privacy Policy is governed by the laws of the People’s Republic of Bangladesh. Any dispute arising from it will be subject to the exclusive jurisdiction of the courts of Bangladesh.